Freeform Fabrication provides technical assistance to customers through our Customer Support Help Desk. Fully trained and experienced service technicians are ready to respond quickly to your service requests.
The Customer Support Help Desk operates Monday to Friday from:
8:30 AM - 5:00 PM (excluding national holidays)
We kindly ask that you check the Frequently Asked Questions for your product then sent an email with a problem explanation to contact us.
Please be assured that we will contact you ASAP!
After filling out the fault report you may contact us on +44 1438900190
Before you contact us please take a look at the most commonly asked questions and answers below:
PRODUCT SUPPORT FREQUENTLY ASKED QUESTIONS
What is structured light scanning?
Does 3D scanning damage the scanned part?
No, 3D scanning is a non-invasive manner, meaning that there is no contact with the object being examined, so the risk of damage to the object is eliminated.
How often do I need to calibrate the scanner?
Scanner give you notification on the screen if you need to calibrate. You can also check if qulitu of calibration using calibration test.
Can you merge one scan done in marker mode and one scan done in geometry mode?
After aligning and finalizing these 2 scans, why are we still seeing this additional geometry on the merged result?
Why do you need the internet when working with the Calibry scanner?
Why I have visible line on final scan?
Scanner need to turned during scanning to avoid the lines like below:
When scanning a human body, what is the best approach?
What the best partise to Merging Scans?
Please whatch below Webinar: Merging Scans