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Freeform Fabrication provides technical assistance to customers through our Customer Support Help Desk. Fully trained and experienced service technicians are ready to respond quickly to your service requests.


The Customer Support Help Desk operates Monday to Friday from:

8:30 AM - 5:00 PM (excluding national holidays) 


We kindly ask that you check the Frequently Asked Questions for your product then complete the fault report at the bottom of this page before contacting us. 


Please be assured that we will contact you ASAP!


After filling out the fault report you may contact us on +44 1438900190

Before you contact us please check the instruction video and the most commonly asked questions and answers below:

  • What does a DaDo do?
    The DaDo enables you to carry out jobs such as re-tipping, re-clawing, ring re-sizing, filling in porosity, repairing jump rings, bolt rings, fine chains even hollow jewellery plus much much more. You can even work around stones! You can see the DaDo in action here: DaDo: Precision around Precious Stones (4:11) Freefrom introduces the DaDo (1:11) More videos can be found on our YouTube
  • What metals can I work with?
    All of them! DaDo loves working with platinum and steel especially, all other precious metals come a very close second.
  • How long is the warranty?
    DaDo comes complete with a 2-year warranty
  • Do I need to service my DaDo?
    Your DaDo is maintenance-free, just keep it clean!
  • What kind of after-sales support can I expect?
    Freeform has a dedicated team full of expert knowledge ready to assist you, whatever your needs.
  • Can I use different spot sizes on my DaDo?
    Yes! Simply adjust it using the sliding scale on the roof of the chamber. ​
  • Do I need argon gas?
    Argon gas can be used to provide a stronger weld, usually, you only need it if you work with titanium. You can purchase argon gas on websites like Gwer Ltd and Hobby Weld
  • My workshop gets hot during the summer, will my DaDo still work?"
    Yes, the DaDo will work in warm conditions – but for the best results, the work environment should be 17 – 35 °C.
  • How do I book a demo?
    You can book yourself a demo by clicking this link. If you would like for us to visit you, please call ahead and we’ll let you know our availability.
  • Parts not covered in the warranty (consumables)
    The flashbulb/flashlamp performance may decrease over time and need replacing. Please contact your reseller for advice.
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