Laser Engravers Support
Freeform Fabrication provides technical assistance to customers through our Customer Support Help Desk. Fully trained and experienced service technicians are ready to respond quickly to your service requests.
Help Desk Hours
Monday – Friday: 8:30 AM – 5:00 PM GMT (excluding UK national holidays)
Before contacting us: Please complete the Fault Report form at the bottom of this page so our team has all your machine details ready. Once submitted, you can also reach us directly at +44 (0)1438 900190. We will get back to you as quickly as possible!
Alternatively, please complete the form at the foot of this page.
Select your Model:
Nano laser engravers
This section is dedicated to supporting our Nano customers, and we continue to update it. We hope you’ll see value in keeping it in your favourites and visiting regularly.
Nano laser engraver 30 watt
Pen parameters
Factory-recommended pen parameters for marking and cutting with the Nano 30W engraver.
Focus test
Laser marking focus test quick guide.
Size test
How to adjust the drawing size to match your marking size.
Artwork: photo marking tips
Video tips on removing the background of photos for marking.
Artwork: SVG vectors
Tips for making SVG files work in EZCAD with the Nano engravers.
Rotary marking
Rotary guides for rings and bangles: text and continuous marking.
Tutorial
The complete operator guide, available to download.
Risk assessment
Risk assessment for Nano laser engravers
Troubleshooting
Troubleshooting guides are coming soon.
YouTube videos
Project ideas, guides and engraving content on our YouTube channel.
Questions? Contact support
Call 01438 900190, email support@freeformfabrication.co.uk or use your WhatsApp support group on +44 (0)7484 014030.
Nano laser engraver 60 watt
Pen parameters
Factory-recommended pen parameters for marking and cutting with the Nano 60W engraver.
Focus test
Laser marking focus test quick guide.
Size test
How to adjust the drawing size to match your marking size.
Artwork: photo marking tips
Video tips on removing the background of photos for marking.
Artwork: SVG vectors
Tips for making SVG files work in EZCAD with the Nano engravers.
Rotary marking
Rotary guides for rings and bangles: text and continuous marking.
Tutorial
The complete operator guide, available to download.
Risk assessment
Risk assessment for Nano laser engravers
Troubleshooting
Troubleshooting guides are coming soon.
YouTube videos
Project ideas, guides and engraving content on our YouTube channel.
Questions? Contact support
Call 01438 900190, email support@freeformfabrication.co.uk or use your WhatsApp support group on +44 (0)7484 014030.
Memento laser engravers
Guides for the Memento engravers are coming soon. In the meantime, contact us for help on 01438 900190, support@freeformfabrication.co.uk, or contact us directly via your dedicated WhatsApp support group chat on +44 (0)7484 014030.
Apex laser engravers
Guides for the Apex engravers are coming soon. In the meantime, contact us for help on 01438 900190, support@freeformfabrication.co.uk, or contact us directly via your dedicated WhatsApp support group chat on +44 (0)7484 014030.
Sisma laser engravers
Guides for the Sisma engravers are coming soon. In the meantime, contact us for help on 01438 900190, support@freeformfabrication.co.uk, or contact us directly via your dedicated WhatsApp support group chat on +44 (0)7484 014030.