Technical Support

Fault Report

Solidscape UK & IE provides technical assistance to customers through our Customer Support Help Desk. Fully trained and experienced service technicians are ready to respond quickly to your service requests.


The Customer Support Help Desk operates Monday to Friday from:

8:30 AM - 5:00 PM (excluding national holidays) 


We kindly ask that you complete the fault report on the right hand side of the screen before contacting us. 


Please be assured that we will contact you ASAP!


After filling out the fault report you may contact us on:


+44 (0) 1438 900190

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Applying jewellery best practices in your design and manufacturing processes can make a big difference to your results. Your design looks great on a CAD screen; your 3D printed model is perfect; but your casting results may be disappointing, or worse, fail. How can you fix this? Whether you’re an experienced CAD jewellery designer or just getting started, you can always learn from others.