Laser Engravers Support
Freeform Fabrication provides technical assistance to customers through our Customer Support Help Desk. Fully trained and experienced service technicians are ready to respond quickly to your service requests.
Help Desk Hours
Monday – Friday: 8:30 AM – 5:00 PM GMT (excluding UK national holidays)
Before contacting us: Please complete the Fault Report form at the bottom of this page so our team has all your machine details ready. Once submitted, you can also reach us directly at +44 (0)1438 900190. We will get back to you as quickly as possible!
Alternatively, please complete the form at the foot of this page.
Select your engraver:
Nano engravers
This section is dedicated to supporting our Nano customers, and we continue to update it. We hope you’ll see value in keeping it in your favourites and visiting regularly.
Nano 30 watt
Pen parameters
Focus test
Use this link to the Laser Marking Focus Test Quick Guide.
Size test
How to adjust the drawing size to match your marking size.
Artwork: photo marking tips
Here is a link to a useful video for tips on how to remove the background of photos for marking.
Artwork: SVG vectors
Rotary marking
Link to rotary guides for rings and bangles: text and continuous marking.
Tutorial
The complete operator guide, available to download.
Troubleshooting
Troubleshooting guides are coming soon.
YouTube videos
Subscribe to our YouTube channel for project ideas, guides and engraving-related content.
Questions?
Contact us for information and help: 01438 900190, support@freeformfabrication.co.uk, or contact us directly via your dedicated WhatsApp support group chat on +44 (0)7484 014030.
Nano 60 watt
Pen parameters
Focus test
Use this link to the Laser Marking Focus Test Quick Guide.
Size test
How to adjust the drawing size to match your marking size.
Artwork: photo marking tips
Here is a link to a useful video for tips on how to remove the background of photos for marking.
Artwork: SVG vectors
Rotary marking
Link to rotary guides for rings and bangles: text and continuous marking.
Tutorial
The complete operator guide, available to download.
Troubleshooting
Troubleshooting guides are coming soon.
YouTube videos
Subscribe to our YouTube channel for project ideas, guides and engraving-related content.
Questions?
Contact us for information and help: 01438 900190, support@freeformfabrication.co.uk, or contact us directly via your dedicated WhatsApp support group chat on +44 (0)7484 014030.
Memento engravers
Guides for the Memento engravers are coming soon. In the meantime, contact us for help on 01438 900190, support@freeformfabrication.co.uk, or contact us directly via your dedicated WhatsApp support group chat on +44 (0)7484 014030.
Apex engravers
Guides for the Apex engravers are coming soon. In the meantime, contact us for help on 01438 900190, support@freeformfabrication.co.uk, or contact us directly via your dedicated WhatsApp support group chat on +44 (0)7484 014030.
Sisma engravers
Guides for the Sisma engravers are coming soon. In the meantime, contact us for help on 01438 900190, support@freeformfabrication.co.uk, or contact us directly via your dedicated WhatsApp support group chat on +44 (0)7484 014030.